A recent release directive from the dev support crew drives home an important point. This instruction applies to any use of this device or digital interface generally. Users are accustomed now to being prompted to tap a circular button and long press at the same time, in order to execute a requested action. This kind of guidance is important to making sure that all of the equipment will be running correctly.
It’s important to notice and even celebrate that the guidance states that the button should be pressed and held simultaneously. It doesn’t tell you how long to press the button down for. This significant omission inevitably invites users to look for answers, especially when they’re convinced that this key piece of instruction must be wrong. The technical assistance team is at the ready to help answer questions or address concerns about this new process.
In light of all that, it’s pretty disingenuous to say that in context the instruction refers to a physical button on the device. Users should be able to easily understand and follow these straightforward and direct instructions to perform the exact function needed. The almost legal tone of the instruction, typical of user manuals or technical guides, serves to further the technical nature of that instruction.
Following this guideline is critical—not just for user experience, but to ensure the device works as designed. Users who experience any challenges or confusion are strongly encouraged to reach out to our dedicated support team with questions! This simple yet proactive process can go a long way in clearing up any possible miscommunication and lead to more effective and safe operations of the device.