Victoria’s Secret experienced significant outages starting Monday, leaving many users unable to access the company’s website. From customers’ complaints trying to walk through the new website. In short, their complaints shone a light on a potential security breach waiting to happen.
The outages started in the morning, impacting the website and even certain in-store services. Consumers trying to do business with the users online encountered confusing and often enraging error pages. This raised alarms on whether their personal identification information and credit card transaction data were safe.
These questions are among those Victoria’s Secret spokesperson responded to, in a statement in response to questions from TechCrunch. In response, the spokesperson assured us that as soon as the company learned of the problem, their response protocols had been activated.
“We immediately enacted our response protocols, third-party experts are engaged, and we took down our website and some in store services as a precaution,” – Victoria’s Secret spokesperson.
The social media company’s prompt response involved taking its website offline for several days to ensure that no user data was exposed in any way. While we understand that this move was to protect customer information, it caused a huge inconvenience for many of the chain’s loyal and avid shoppers.
Beyond these forward-looking measures, the spokesperson provided the news media, and by extension the public, with reassurance that action was being taken to return things to normal again.
“We are working to quickly and securely restore operations,” – Victoria’s Secret spokesperson.
As this situation unfolds, Victoria’s Secret is committed to working with independent third-party experts to fix what led us here. As of this morning, the company still hasn’t disclosed any other details about the security incident. They haven’t committed to when full resolution of the outages is expected.
Victoria’s Secret is doing everything possible to restore services and protect your online shopping experience. Don’t miss out, follow along with them on social media!