Sierra, a novel new company co-founded by Bret Taylor and his former Google oga, has raised a whopping $70 million dollars. In less than two years, they have blasted past $100 million in annual recurring revenue (ARR). This accomplishment has sent shockwaves throughout the tech community. Taylor and Bavor thought that tech companies would be more open to experimenting with AI customer service agents. What really powered Sierra’s extreme growth, though, was the unexpected interest from legacy companies.
EVP Bret Taylor unexpectedly departed Salesforce in 2023. He partnered with Bavor, who is truly a rock star with an impressive 18-year career at Google where he led creation of hugely successful and impactful products such as Gmail and Google Drive. Soon after Taylor departed Salesforce, Bavor invited him to lunch. Over dinner, they had a fascinating conversation about their joint vision for the future of customer service technology. That relatively informal lunch discussion led to the decision to create Sierra. This strategic shift laid the groundwork for the company’s astounding success in the broader technology ecosystem.
The duo’s guidance on the changing demands of industry has been invaluable. And as private enterprise and government investments continue to accelerate in search of improved customer service and efficiency, Sierra’s AI-driven solutions have gained a broad and deep customer base. Taylor and Bavor were surprised by the number of more established enterprises that have adopted their technology. This is an undeniable testament to the increasing demand for innovative customer service solutions across all industries.
Sierra’s valuation stunningly tops out at 100 times its revenues. This figure is indicative of the remarkably high investor confidence in its business model and growth potential. That meteoric success has dramatically changed the company’s role within the tech ecosystem. This change signals the way that today’s businesses view and implement AI technologies.
So far, Sierra has seen stunning financial gains. It will be featured at the next TechCrunch Disrupt SF, taking place October 13-15, 2026 in San Francisco. This new platform provides Taylor and Bavor an opportunity to adopt a broader, community-centric perspective that’s more in line with the times. This will deepen their reputations as hotbeds of tech innovation.
If you have press inquiries, or would like to know more about Sierra’s journey and plans for the future, contact Marina Temkin. She’s a venture capital and startups reporter, get her on your team at TechCrunch. She can be reached at her Signal number, +1 347-683-3909.