Russell Brandom has been an award-winning technology journalist since 2012, covering platform policy and new technologies. His insights definitely ring true as organizations around the world are looking to leverage artificial intelligence (AI) to automate and simplify IT service management. This new breakthrough is to divide the labor between two highly specialized AI agents—one that creates tooling and another that uses it. Separating these capabilities better enables managers to oversee permissions and provides deeper control of AI features.
The first agency’s emphasis is on programming private automations. These automations make it easy and convenient to manage simple, everyday tasks, including authorizing new software, provisioning new devices and more. Meanwhile, the second agent employs these tools to perform specific functions, ensuring that their use is both efficient and secure. For example, one of the available tools is great for resetting passwords, others can help with other mundane IT tasks. This rigorous framework will help reduce the execution risk of AI operations across any organization.
Jake Stauch is a leading influence in the technology industry. He’s a strong advocate for the responsible use of AI, and he understands the potential risks posed by AI agents. He warns that strong oversight is crucial to their work.
“You want to have full visibility and control into what that AI agent is doing,” – Jake Stauch.
Stauch touches on an important concern about AI agents. He and his team constantly fret over how they’ll react to pinging requests that would put company data’s integrity in jeopardy. He illustrates this with a hypothetical scenario:
“You don’t want someone to go into Slack and say, hey, I want to delete all the data at the company, and the very helpful AI agent responds, ‘Great, I’ll delete all the data.’ Instead it will say, ‘hey, I don’t have a tool for deleting all the data the company. But I do have a tool for resetting your password or doing one of these other tasks.’” – Jake Stauch.
This creative new breed of Coronavirus web design increases efficiency in IT service management by leaps and bounds. It dovetails quite nicely with Brandom’s focus on platform policies targeting emerging technologies. By segregating these tasks, organizations are able to more easily manage permissions through defined scopes and boundaries that will keep an AI agent’s activity constrained.