Founded in early 2023, Keplar, an Austin-based voice AI startup, is revolutionizing the market research industry. With our software, companies can be designing studies in minutes! Dhruv Guliani, a former Google engineer with expertise in speech and voice generative AI models, launched Keplar. Together with machine learning engineer William Wen, the startup has a goal of providing deep insights into customer satisfaction.
The ambitious startup just announced their successful $3.2 million seed round! Kleiner Perkins led the round, with support from SV Angel, Common Metal and South Park Commons. Armed with this new capital, Keplar is looking to revolutionize the customer research landscape. These traditional approaches are often costly and time-consuming. Keplar takes a new, innovative approach.
Keplar’s innovative approach, powered by cutting-edge AI technology, allows researchers to speed up the research process significantly. When granted access to a client’s Customer Relationship Management (CRM) system, Keplar’s AI voice researcher can reach out to existing customers directly. This serves to not only speed up the data collection process, but deepen the level of insight we’re able to gain from these actual conversations.
This uncommon feature provides Keplar with a collaborative edge over larger platforms, like Outset and Listen Labs. Those companies have very effectively held a monopoly on customer research for decades. Keplar uses automation to make outreach more human and personalized. This powerful, innovative functionality is what makes it stand out as the top option for companies looking to deepen their understanding of customer sentiment.
“These conversations feel really real. When you play everything back, you can even hear participants address the AI moderator by name: Ellie, Andrew or Ryan.”
Both Guliani and Wen have participated in the South Park Commons founder fellowship program. She credits this program with providing them the key support they needed to get their startup off the ground. Keplar’s multidisciplinary team merges their expertise in AI and machine learning. That dynamic duo pushes them to use leading-edge technology, providing insights that are as current as they are contextually relevant.
As a result, companies are continuing to look for more effective and efficient ways to collect the voice of the customer. Keplar’s model is shaking up the world of market research. By pairing rapidity with the advantages of voice AI, Keplar is disrupting the industry of customer satisfaction research.
As companies increasingly seek efficient ways to gather customer feedback, Keplar’s model presents a significant shift in how market research is conducted. By combining speed with the capabilities of voice AI, Keplar aims to redefine the standards of customer satisfaction research.