DoorDash has acknowledged a data breach that may have affected users’ phone numbers and home addresses as well. The company announced the news via an official blog post and a press release distributed by spokesperson Michelle Babin. They failed to mention exactly how many users were impacted.
In her official statement, Babin reiterated the key takeaways from the joint blog post. Importantly, she emphasized that no private information was lost in the hack. She stated, “no sensitive information was accessed by the unauthorized third party and we have no indication the data has been misused for fraud or identity theft at this time.” This promise is intended to reassure users with accounts, whose contact information might have been leaked.
Babin’s office did not answer when pressed on how many users were affected by the breach. Even with that order, there were many questions left unanswered about just how bad the incident was. The company has given its users ample assurances. They verified that sensitive information including Social Security numbers, government-issued identification numbers, driver’s license numbers and bank or payment card details were not included in the breached data.
The breach calls into question how user data is being protected, particularly as DoorDash has recently added a host of new non-food delivery services. As one of the largest food delivery companies in the US, the company gathers lots of personal information to process complicated orders. The breach serves as a reminder of the critical role that cybersecurity protections play in protecting personal data from theft.
DoorDash has not committed to releasing any concrete measures the company will implement to improve security procedures after this ordeal. The firm strongly recommends that all users immediately stay vigilant in monitoring their accounts for any signs of suspicious activity. Secondly, they are committed to continuing to update users with any news regarding the breach.