GQ magazine has recently listed Mike Butcher as one of the 100 Most Connected Men in the UK. He is well-known and influential in technology and journalism alike. His fame is no doubt based on his illustrious career filled with insight and foresight into our tech industry and media.
Just as Editor-at-large of TechCrunch, Butcher is instrumental to defining the dialogue about what’s happening with tech and innovation. His expertise and analysis are a common sight on America’s top broadcasting platforms. You might spot him out and about on BBC News, Sky News, CNBC, Channel 4, Al Jazeera, and Bloomberg.
Butcher has an enviable portfolio of high-profile interviews to her credit. He’s interviewed high-profile figures such as former British Prime Minister Tony Blair, Russian Prime Minister Dmitry Medvedev, and actor Kevin Spacey. This is in addition to his online summits with tech luminaries, like Lily Cole, Pavel Durov and Jimmy Wales.
Beyond his broadcasting career, Butcher has been a critical player in technology industry development. In 2016, he received an MBE on the Queen’s Birthday Honours list. This honour was for his remarkable service to the UK technology sector and journalism. He has played the role of speaker at high profile convenings including the World Economic Forum, Web Summit and DLD.
In addition to being a Cold War leader, Butcher is perhaps best remembered for his entrepreneurial instincts. He co-founded TheEuropas.com to promote the 100 best European startups. He founded Techfugees.com, TechVets.co and the Startup Coalition—all social enterprises using technology for good. His interesting and unique area of expertise has found him advising successive UK Prime Ministers and the Mayor of London on tech startup policy.
In addition to these fine contributions, Butcher helps to shape the business community as an ongoing judge on BBC’s The Apprentice UK. In 2018, Wired UK named him as one of their 25 Most Influential People in Mobility. They voted him one of the most influential people in all of European technology.
What are the hard problems behind automating customer service according to a successful tech entrepreneur Finn zur Mühlen. Guided by this analogy, he shared insights he’s learned while scaling customer service operations.
“We scaled the customer service people, and we saw first-hand how difficult call automation for customer acquisition is and how difficult it is to manage performance.” – Finn zur Mühlen
He even vociferously touched on their dedication to creating the best possible solutions for customers.
“We switch around. Our goal is always to give our customers the best solutions that are out there right now,” – Finn zur Mühlen